Bell Mobility

Bell Mobility Self serve gives clients a free and easy way to view their account balance, monitor their voice, data and text usage, check their rate plan information and more – whenever, wherever. Our smart mobile solution delivers Bell Mobility the tools it needs to meet their business and client experience objectives.

Challenge

• Bell – the largest and fastest carrier with clear reception and the fewest call failures – helps clients stay connected to what matters to them while on the move.
• Bell Mobility wanted to deliver a self service solution to its clients that would meet their subscribers' expectations of accessing their account whenever and wherever they want.

Solution

• In 2005, Bell partnered with mms to deliver a new self serve channel for their clients to manage their Mobility account via Text Messaging and Mobile Web. More recently in 2010, MMS also made Self serve accessible through Mobile Applications.
• MMS implemented a robust mobile solution, which enables Bell subscribers to easily access and manage their personal account information, anytime and anywhere. They can check usage, pay bills, add features, and more.