User Guides


SMS Broadcast SFTP Guide

The SMS Broadcast System (SBS) can be accessed and administered via SFTP or web UI. SFTP is generally used for automated back-end system integration (CRM, scheduling systems, etc.). This guide provides step-by-step instructions for using SFTP.

SMS Broadcast Web Interface Guide

The SMS Broadcast Service (SBS) is able to send SMS messages to a large number of mobile subscribers using high-throughput carrier messaging infrastructure. This guide provides step-by-step instructions for using the SBS Web UI.

SMS I/O API Guide

SMS API Service.

Transport Code Types and their Uses

Short codes, Toll-Free Numbers (TFNs), and 10DLC Numbers can all be used as part of your mobile communications strategy. Each has advantages and disadvantages that are important to evaluate before deciding which fits your needs. This guide provides transport code types and their uses.


Resources


Zipwhip Messaging Policies and Best Practices

Zipwhip Messaging Policies and Best Practices for sending messages via the US Toll Free Intercarrier network.

Shortcode Messaging Principles and Best Practices

The Messaging Principles and Best Practices is a set of voluntary best practices developed by CTIA’s member companies throughout the wireless messaging ecosystem.

The Campaign Registry

Quick Reference Guide - Campaign Registry overview.

Disallowed Content

Disallowed Content on the US Toll Free Network

ICMI's Contact Center Expo & Conference 2014 – San Diego, CA ICMI's Contact Center Expo & Conference 2014 – San Diego, CA