User Guides


SMS Broadcast SFTP Guide

The SMS Broadcast System (SBS) can be accessed and administered via SFTP or web UI. SFTP is generally used for automated back-end system integration (CRM, scheduling systems, etc.). This guide provides step-by-step instructions for using SFTP.

SMS Broadcast Web Interface Guide

The SMS Broadcast Service (SBS) is able to send SMS messages to a large number of mobile subscribers using high-throughput carrier messaging infrastructure. This guide provides step-by-step instructions for using the SBS Web UI.

SMS I/O API Guide

The SMS API documentation provides you with the necessary information to integrate mobile messaging solution's SMS API, for both outbound A2P messaging as well as 2-way solutions.

RCS I/O API Guide

The RCS (Rich Communication Service) user guide provides you with all information needed to integrate mobile messaging solution's RCS API.

DLR API Guide

The Delivery Receipt (DLR) API Guide provides the information required to integrate with the mobile messaging platform’s batch DLR API. It enables near-real-time visibility into message delivery status when standard reporting options do not provide the level of detail or timeliness required.

Reporting Guide

The Reporting Guide provides an overview of the platform’s reporting capabilities and detailed instructions for using standard reports and configuring custom reports.

Resources


Transport Code Types and their Uses

This guide compares short codes, toll-free numbers, and 10DLC for business messaging, outlining their capabilities, costs, approval processes, throughput, advantages, limitations, and typical use cases to help businesses select the most suitable SMS transport option.

mms Textwatch - SMS Network Monitoring

Learn how we at mms proactively monitor message delivery and more

A2P Messaging Best Practices for Toll-Free Numbers

This guide outlines A2P messaging best practices for toll-free numbers, including consent, sender identification, opt-in confirmations, toll-free keyword handling, domain use, and monitoring considerations to support responsible business messaging and consumer protection.

Shortcode Messaging Principles and Best Practices

CTIA’s guide outlines voluntary wireless messaging best practices, covering consumer consent, opt-in, opt-out, privacy, security, content standards, and spam prevention to help businesses and providers protect consumers and maintain trust.

The Campaign Registry

This guide helps campaign service providers navigate The Campaign Registry’s 10DLC ecosystem, explaining brand registration, verification, vetting, campaign types, carrier throughput policies, and special use cases to support effective campaign setup and informed messaging decisions.

Disallowed Messaging Content for USA and Canada

This mobile carrier policy document outlines prohibited and restricted messaging content, including financial services, gambling, controlled substances, phishing, and fraud, while explaining exceptions, age-verification requirements, and regional distinctions to support responsible messaging.

SMS Message Length

This guide explains SMS length, encoding, and concatenation, showing how character limits, emojis, and hidden characters affect segment counts and how billing per segment influences overall messaging costs for businesses.

CTIA Short Code Monitoring Program

CTIA’s handbook outlines short code program guidelines, covering consent, disclosures, opt-in, opt-out, customer care, content restrictions, and compliance audits to help message senders protect consumers and manage responsible messaging programs.

Call-To-Action (CTA) Guidelines

This mms guide outlines messaging call-to-action requirements, opt-in methods, essential disclosures, and sample templates, helping businesses create transparent enrollment experiences and messaging terms for consumers in the US and Canada.

Campaign Registration Form

Registration form for new messaging campaigns. This form collects business details, messaging numbers, use cases, sample messages, consent procedures, and policy links needed to process new campaign registration requests.