High-speed, carrier-grade messaging platform
Launched in 2013, the platform is the product of 12 years of research and development in the intercarrier messaging world. The platform's ancestors include the high-speed system that ran a decade of SMS voting for American Idol. Through its dynamic-bind technology, the platform is connected to virtually every wireless carrier in the world and measures message throughput per second (mps) in the thousands. Whether you are looking for the fastest, most reliable SMS API connection or a fully turnkey interactive messaging service, you have come to the right place.
No omnichannel contact center is complete without messaging
Text messaging (SMS, WhatsApp) has revolutionized customer interactions in contact centers, offering a quick and efficient alternative to traditional phone calls. Unlike voice calls, which often lead to long wait times, messaging allows customers to communicate at their convenience without being placed on hold. This method enhances customer satisfaction, as 98% of text messages are read, and responses are typically received within minutes.
Reach the entire world with one channel
WhatsApp offers a powerful messaging service tailored for contact centers, enhancing customer communication and support. WhatsApp is the most used OTT messaging app, boasting over 2 billion monthly active users worldwide.
Benefits of SMS Integration in CRM Systems
SMS for CRM systems integrates text messaging with customer relationship management, enhancing communication and engagement.
These features streamline workflows, enhance customer interactions, and boost marketing effectiveness.
Reach the world
The SMS Broadcast System enables the mass sending of SMS messages using a high-throughput carrier infrastructure.
New broadcasts can be created via a web-based UI or direct server upload. Successful file processing triggers email notifications, while errors generate codes for user assistance. Client account details are provided by the account manager, and notification setup is available through the GUI or support team.
Enhancing Patient Engagement with SMS
Text messaging in healthcare offers numerous features that enhance patient communication and care efficiency.
Our global reach enables you to connect to consumers – anywhere, anytime
With connectivity in over 200 regions and countries, to over 700 wireless carriers and nearly 700 million mobile devices, we help you engage consumers on a global scale. MMS has connectivity across all continents and is one of few companies in the world who can offer this breadth of reach through our global network.
Our team of mobile experts help guide you every step of the way
Planning and building a mobile solution can be complex to navigate if you don’t know the ins and outs of mobile. MMS has a cross-functional team of mobile experts who are 100% committed to mobile and to your success. Our professional services team can help you design, build, launch and support a wide variety of mobile solutions. We also offer flexibility in our way of working: use our professional services team as much or as little as you want based on your unique needs and objectives.
TextWatch works 24/7 to keep your SMS flowing
The importance of SMS as a vital communication channel for customer service is well known. Business face multiple challenges with delivery issues though, from carrier blocking issues to false positive SPAM flags. Our network monitoring system TextWatch is there to help customers meet and overcome those challenges.
High-speed, carrier-grade routing platform connected virtually all mobile networks worldwide
Transform your customer service experience and empower your team with SMS
Versatile platform that leverages the WhatsApp extensive user base of over 2 billion people
Leverage your CRM system to send automated, personalized SMS messages to customers
Bulk, Blast, Blam. Send alerts and notifications to millions of mobile phones in the blink of an eye
Enhance patient engagement and streamline healthcare delivery with SMS for EHR system
Our global reach enables you to connect to consumers – anywhere, anytime
We ensure your messages are delivered to your customers and patients
Back-end systems integrations and custom messaging applications. Let us know your requirements