Louisiana Children's Medical Center (LCMC)
Louisiana Children's Medical Center (LCMC) faced challenges with their appointment management system across multiple facilities. They needed an efficient solution to send appointment reminders and handle patient responses, all while maintaining seamless integration with their existing Epic® electronic health record (EHR) system.
Solution
mms developed a comprehensive integrated system to address LCMC's needs:
- Automated Data Transfer: The system automatically extracts appointment information from the Epic® EHR and transfers it to mms servers
- Text Message Generation: Using the transferred data, the system generates personalized text message reminders for patients
- Interactive Patient Communication: Patients can respond to the text messages to confirm, decline, or request rescheduling of their appointments
- Real-time Epic® Updates: The system processes patient replies and updates the Epic® EHR accordingly, ensuring all appointment changes are reflected in real-time
- Follow-up Mechanism: For non-responding patients, the system generates new outbound files to initiate additional reminders
Results
The implementation of mms's integrated system yielded significant improvements for LCMC
- Enhanced Appointment Management: The automated reminder system improved overall appointment scheduling efficiency
- Improved Patient Communication: The interactive text messaging feature facilitated better engagement with patients, allowing them to easily manage their appointments
- Reduced No-shows: By providing timely reminders and easy rescheduling options, the system reduced missed appointments
- Streamlined Workflows: The seamless integration with Epic® EHR eliminated the need for manual data entry, reducing administrative burden
- Real-time Data Accuracy: Automatic updates to the Epic® system ensured that all appointment information remained current and accurate
By implementing this robust and automated appointment management system, LCMC significantly improved its operational efficiency and patient communication across its various facilities
